From “Willing to Come Back” to “Will Come Back” through Customer WinFluence – Not Your Ordinary Customer Service Presentation!

Because Satisfaction Isn’t Good Enough, and Loyalty is Overrated

Satisfied customers are not enough in today’s competitive market. They just consider your business an option. Even so-called “loyal” customers often leave when a better deal comes along. To improve your bottom line, you need to practice Customer WinFluence instead of customer service. You need to move from “being an option” to “being the only option” in the customer’s mind.

It’s Easy to Talk About Wowing the Customer, but How Do You Actually Accomplish It and Stay in Business?

With Dennis’ program on Customer WinFluence, participants learn the HOW – not just the WOW. After all, your bottom line isn’t customer service. Your bottom line IS your bottom line. Through an understanding of Customer WinFluence, participants discover how to satisfy multiple needs more easily and really WOW the customer while separating their business from competition. Customers are more likely to come back and are more likely to tell others about the business.

Uncover Hidden Low-Cost, Highly-Valued Actions

Are you missing opportunities right now to obtain a greater share of your customers’ spending? WinFluence training helps participants uncover the hidden low-cost, highly-valued actions their customers want – actions that can make customers devoted to the business and spend more. Small actions can change customers’ perceptions of service from good to outstanding. In half- and full-day training, participants are shown how to uncover these actions through Dennis’ unique process called The DID System.™ And they learn how to respond when faced with errors or complaints to maintain customer devotion.

A Unique Background and Perspective

With a Ph.D. in consumer psychology and over 20 years of experience as a speaker, trainer, academic and consultant, Dennis has unique customer insights that can improve your sales and service. His WinFluence presentations are always entertaining and motivating to keep participants involved while learning. Keynote presentations provide an overview. Half- and full-day training on sales and service can be tailored to your needs.