Dennis explains 26 WinFluence® secrets to create customer devotion leading to customer promotion – actions you can use right now to help bring customers back and increase sales. Dennis presents a different view of customer service, and his entertaining style makes this a fun read.
(CLICK HERE TO VIEW EXAMPLE PAGES) $24.95
Dennis' Mental-Rental™ Sales Process explains how to get down customers' defensive shields. This MP3 audio explains the thoughts customer have during your sales presentation, how to control those thoughts and how to probe to find out true concerns. Also on the disk is a complete PDF transcript and two-page summary sheet of important points. (Running time: 69:58)
$24.95
In this presentation, Dennis explains why customer service is a lot more than just common sense, and how little things can turn good service into great service. This is a fun-filled but practical presentation on service improvement. (Running time: 57:07)